Vacatures in Marketing
logo PwC

Client Success Program Manager - PwC

Location: Amsterdam
Employment: Full-time
In your role, you focus on the client experience but you are part of a much broader group of Change Ambassadors to uplift employee experiences and leadership experiences as part of PwC’s transformation.

Client Success Program Manager

Are you digital savvy and do you possess a strong drive for results as well as a passion for clients? Read along!

What does your work look like?

The Client Success Program Manager drives the program that helps PwC to reimagine its client experience. In your role, you focus on the client experience but you are part of a much broader group of Change Ambassadors to uplift employee experiences and leadership experiences as part of PwC’s transformation. You will drive a broad range of tasks, such as building a strong internal as well as external network with Partners and Clients to be constantly able to assess the CX, sharing best practices and contributing to sales and relationship building activities. Furthermore, you analyze and report on client data to improve the client experience. You also evaluate and improve tutorials and other communication infrastructures on the program. 

In this role, you are part of the Clients & Markets team and have a direct reporting line into the Markets Leader within the Dutch Board. You represent the Netherlands within the broader European, EMEA and Global PwC Client programs network.

Who are you?

  • You are a senior professional with a vision and a passion for clients but also a hands-on mentality;
  • You understand client outcomes by communicating with clients and you are familiar in analyzing client health metrics (such as NPS, ROX etc,);
  • You have experience in dealing with a diverse and demanding group of internal stakeholders;
  • You are client-oriented and capable to build strong, professional relationships;
  • You possess strong communication skills in Dutch and English, both in writing and in speaking;
  • You are a problem solver and eager to learn new things. 

What do we offer you?

  • Multiple training possibilities that contribute to your personal development;
  • A suitable salary and extensive labor conditions such as a ‘well-being-budget’. This is a personal budget of €600,- which you may spend on your own health such as: Mindfulness, sports, lifestyle coaching, wellness but also technical gadgets such as a second screen for your home office;
  • A monthly reimbursement for your internet at home;
  • A laptop and Iphone;
  • 32 holidays per year;
  • (Virtual) events with colleagues.

Interested? Apply now!

Are you interested in this vacancy and do you meet the requirements? Apply directly by clicking the button. Please include your updated resume and your cover letter. If you have any questions about the vacancy, please contact our recruiter Manon Splint (manon.splint@pwc.com). Please note that an assessment is part of this procedure. Within two weeks you may expect a reaction to your application.

Please note: Acquisition is not appreciated.

Location:
Amsterdam

Information and application:

Apply:

Please send your application for Client Success Program Manager at PwC in Amsterdam including your resume and cover letter via our website.

Job code:

168023WD

Job posted

18 november 2020
Apply Now

More information:

contactpersoon
 
Contact:
Manon Splint
Recruiter Firm Services
m. +31 (0)6 39 87 32 70
E-mail

Wil je deze vacature delen met je netwerk?

Contactgegevens

CareerGuide

Transistorstraat 7
1322 CJ Almere

Postbus 60184
1320 AE Almere

Tel: 036 - 7440 136

KvK 32090652
ING Bank NL91INGB065.42.67.456
BTW NL.8106.57.041.B01

Wie we zijn

Marketingcarriere.nl is onderdeel van het platform van CareerGuide, 25 vacaturebanken voor specialisten!
Onze vacaturebanken (geen bemiddeling) bieden professionals relevante vacatures binnen hun expertise.

Ook een vacature plaatsen? Neem contact met ons op:


Nienke Smit   Pieter Lammers
Nienke Smit
n.smit@careerguide.nl
06-41454957
  Pieter Lammers
p.lammers@careerguide.nl
06-41454956